Privacy Policy

Effective Date: November 1, 2025
Company: MHI Construction & Excavation LLC (“we,” “us,” or “our”)
Website: mhihomepro.com

MHI Construction & Excavation LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, services, or mobile communications, including SMS and MMS messages.

1. Information We Collect

• Personal Information: Name, phone number, email address, physical address, and any other contact details provided voluntarily through our website forms, phone calls, text messages, or other communication channels.
• Project Information: Details related to your requested services, property, or project scope.
• Automatically Collected Information: IP address, browser type, operating system, and website usage data via cookies or analytics tools.

2. How We Use Your Information

We use collected information to:

• Provide and manage our construction and excavation services.
• Respond to inquiries, schedule estimates, and communicate with you about your project.
• Send service updates, appointment reminders, and follow-ups.
• Comply with legal and regulatory obligations.
• Improve our website, services, and customer experience.

3. SMS & MMS Communications (A2P Compliance)

By submitting your phone number through our website or other channels, you consent to receive SMS or MMS messages from MHI Construction & Excavation.

• Message Frequency: You may receive messages related to appointment confirmations, service updates, estimates, and occasional promotions. Message frequency varies based on your interactions with us.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.
• Opt-Out Instructions: You can opt out at any time by replying STOP to any text message we send. After opting out, you will receive one final confirmation message.
• Help Instructions: For assistance, reply HELP or contact us directly at [email protected] or 513-440-2972.
• Consent Not Required for Purchase: Your consent to receive text messages is not a condition of purchase or service.
• Data Privacy: We do not share or sell your mobile phone number or SMS consent data to third parties for marketing purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited situations:

• With Service Providers: Vendors or contractors who help us operate our business (e.g., CRM, scheduling, or SMS delivery services) under strict confidentiality agreements.
• For Legal Reasons: When required to comply with law, regulation, court order, or governmental request.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the Internet or mobile network is completely secure. You provide information at your own risk.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.

7. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to enhance functionality and understand user behavior. You can control cookie settings through your browser.

8. Links to Third-Party Sites

Our website may include links to external websites. We are not responsible for the content, privacy, or security of those third-party sites.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If we discover such data, it will be deleted promptly.

10. Your Privacy Rights

You may request to access, correct, or delete your personal information by contacting us at:

Email: [email protected]
Phone: 513-440-2972
Mailing Address: 3701 State Route 222 Batavia, OH 45103

We will respond to your request within a reasonable time in accordance with applicable law.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with a revised “Effective Date.”

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

MHI Construction & Excavation LLC
Address: 3701 State Route 222 Batavia, OH 45103
Email: [email protected]
Phone: 513-440-2972